Last revised December 6, 2017
Information We Collect
We collect personal information about you in various ways, such as when you provide it at our stores, on our Website, through our apps and social media channels, at our events, through your participation in surveys, via text messages or on the telephone. The types of personal information we may collect include:
- Contact information (such as name, postal address, email address, and mobile or other telephone numbers);
- Username and password if you have registered an account with us;
- Payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
- Purchase, return, wish list, and transaction information;
- Customer service information (such as customer service inquiries, comments, and history);
- Device information;
- IP addresses;
- Photographs, comments, and other content you provide;
- Information regarding your personal or professional interests, date of birth, anniversary date, demographics (such as gender, occupation, income, and marital status), and experiences with our products and contact preferences;
- Social media information;
- Contact information you provide about friends or other people you would like us to contact;
- Information we may obtain from our third-party service providers.
How We Protect Personal Information
We enforce commercially reasonable security measures online and in our physical facilities to protect against the loss, misuse, disclosure, or alteration of personal information provided to us. While we strive to safeguard your personal information, we cannot guarantee the security of any information you disclose or transmit to us.
If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, username, credit card information, or other personal information through e-mail.
Our Website has been approved by industry-recognized trust marks, such as Norton Secured or GeoTrust, available for display on any website that protects its customers' confidential information using those services. Additionally, we have taken measures to make shopping on the Website a safe and enjoyable experience for our valued customers. We use Secure Sockets Layer (SSL) encryption technology, the industry standard for secure online transactions, to encrypt your personal credit information, including your credit card number before it travels over the Internet.
Additionally, we do not sell or otherwise disclose your Personal Information to non-affiliated third parties except as set forth in this Privacy Statement.
How We Use the Information We Collect
We may use the information described above in one or more of the following ways, and we may seek specific consent prior to such use, depending on your jurisdiction:
To provide our Website and its contents to you;
To provide requested products and services including, as applicable, order confirmation, billing, and delivering products or services;
To process and track orders;
To respond to comments, questions, or concerns;
To prevent and detect fraud and other unlawful activity, claims, and other liabilities;
To improve or develop new services and product offerings;
To identify, offer, and contact you with personalized content and advertising, including newsletters, articles, product or service alerts, new product or service announcements, savings awards, event invitations, and other information;
To conduct market research, surveys, and similar inquiries to help us understand trends and customer needs across product categories or customer groups;
To alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement;
To enroll you in loyalty or other programs, and enter you into sweepstakes and promotions or contact you regarding a contest prize;
To keep a record of our interactions with you if you place an order or otherwise deal with our representatives over the telephone or online;
To notify you of changes to our Website or any products or services we offer;
For marketing and promotional purposes;
To verify and validate your identity to reduce credit risk and manage collections;
To ensure that your shopping experience is as easy and pleasant as possible;
To carry out our obligations and enforce our rights; and
To comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations, and our policies.
We may also use the information in other ways for which we describe at the time of collection.
We do not disclose personal information we collect about you, except as described in this Policy. We may share personal information with service providers who perform services on our behalf. These service providers are permitted to use or disclose the information only as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics, and marketing services. We also may share your personal information with our affiliates and joint marketing partners for the purposes described in this Policy.
Compliance with Law and Fraud Protection: We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request, such as lawful requests by public authorities, including to meet national security or law enforcement requirements; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person; (3) to other companies and organizations for fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
Aggregate Information: We may, and we may authorize third parties to, create aggregate records from personal information by excluding information that makes the information identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate non-personal information at our discretion.
We may use third-party analytics services on our websites and apps, such as those of Google Analytics ( http://www.google.com/analytics/learn/privacy.html ) and Adobe Omniture ( http://www.adobe.com/privacy/analytics.html#1 ). The analytics providers that administer these services use technologies such as cookies, web server logs, and web beacons to help us analyze your use of our Website. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate the use of the Website. To learn more about these analytics services and how to opt-out, please visit the relevant websites listed above.
Some browsers have a "do not track" feature that lets you tell websites that you do not want your online activities tracked. At this time, the Websites do not respond to web browser “do not track” requests or similar signals that users may employ.
When you visit our Website, open our emails, use our apps or interact with our related tools, widgets, or plug-ins, we may collect certain information by automated means, such as cookies, web beacons, and web server logs. The information we collect in this manner may include your IP address, unique device identifier, browser characteristics, domain, and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on our site, dates and times of website visits, metadata and other information associated with other files stored on your device. Through these automated collection methods, we obtain "clickstream data," which is a log of the links and other content on which a visitor clicks while browsing a website. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. While you can change your cookies settings in your browser, please note, however, that without cookies you may not be able to use all of the features of our Website.
In addition, we may use local shared objects to collect and store information about your preferences and how you interact with our Websites and Apps. These technologies help us recognize you, customize or personalize your shopping experience, store items in your online shopping cart between visits, and analyze the use of our services and solutions to make them more useful to you. These technologies also allow us to aggregate demographic and statistical data and compilations of information, which may include personal information, and provide this information to our business partners and service providers that provide products and services to us.
We also may collect information about the location of the mobile device or tablet used to access the Website ("Location Data"). Location Data includes: (a) the location of the mobile device or tablet derived from GPS or WiFi use; (b) the IP address of the mobile device or tablet or internet service used to access the Website; and (c) other information made available by a user or others that indicates the current or prior location of the user, such as geotag information in photographs. We will inform you if a specific Website, app, or service collects precise Location Data. If you do not want us to collect Location Data from your device, please delete the app or disable the location settings on your device or tablet. Note, however, that disabling the location setting may affect your ability to access and use that app.
In addition, we may use information collected through cookies, web beacons, pixels, web server logs, and other automated means for purposes such as (a) customizing our users' visits to our Website, (b) delivering content tailored to our users' interests and the manner in which our users browse our Website, and (c) managing our Website and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.
Links & Interest-Based Advertising
We may also offer internet-based advertising programs on our Websites such as AdChoices ( http://youradchoices.com/ ) and NetworkAdvertising ( http://www.networkadvertising.org/ ). These third-party services selectively display ads based on browsing history. You can opt-out of these services by clicking on the links above.
On our Website, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. This section of our Policy provides details and explains how to exercise your choices.
You may see our ads on other websites because we use third-party ad networks, such as Facebook ( https://www.facebook.com/policies/ads ) and DoubleClick ( https://www.doubleclickbygoogle.com/solutions/digital-marketing/ad-exchange/ ), to serve our ads. Through such ad networks, we can target our messaging to users through demographic, interest-based, and contextual means. We can track your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes data about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt-out of this ad network interest-based advertising, click on the links above.
When you connect with social media through the Website, you may link with social media platforms and social media plug-ins (e.g., the Facebook "Like" button, "Share to Twitter" button) (collectively, "Social Media"). When accessing services through a Facebook or other social media account, we may (depending on the applicable user privacy settings) automatically have access to information provided to or through the social media platform. We may collect and use this information for the purposes described in this Policy or at the time the information was collected.
Information collected directly by the third-party providers of the features is subject to the privacy policies or notices of these providers. We are not responsible for these providers' information and privacy practices.
Information we collect will only be used as described in this Policy. If you choose not to provide certain information, we may not be able to provide you with the requested products, services, or information.
Text Messaging Services
When you sign up for one of our text messaging programs, you are expressly consenting to receive text messages on your cell phone or other mobile devices about our products, services, and/or programs which may be sent by automated means. Text messages will only be sent to the mobile phone number used to opt into the applicable text message program. Details on how many messages you should expect to receive are provided at the time of enrollment. In some instances, you may have the opportunity to reply to a message, which may result in additional response messages. Your consent to enrollment in any text message program is not a condition of purchase. For information about a text message program, you may text HELP to the applicable shortcode.
Message and data rates may apply. We do not charge a fee for our text message programs and assume no responsibility for charges by your carrier that you may incur when you sign up to receive text messages from us. You may opt-out of a text message program at any time by texting STOP to the applicable shortcode. You will receive a final confirmation message to confirm that you will no longer receive text messages from the applicable text message program unless you opt back into such a program. Some of our text messaging services have additional terms and conditions that will apply in addition to the description above.
We offer you certain choices in connection with the personal information we collect about you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, exercise your rights, or submit a request, please contact us. You can also unsubscribe from our mailing lists by following the "Unsubscribe" link in our emails. We honor all opt-out requests, but there may be a delay between submission of such request and actual removal from our mailing lists, as these lists are generated well in advance of our actual mailings. Opting out of communications does not affect our communication with you via telephone or e-mail regarding orders or other sales or service transactions.
You may request access to the personal information we maintain about you or request that we correct, amend, delete, or block the information by contacting us. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.
By providing information on or through a Website you are consenting to the collection, use, and disclosure of such personal information as described in this Policy. You may withdraw your consent at any time by following the procedure described in the Choice/Opt-Out section above.
In addition, your use of the Website constitutes consent (a) to be contacted about your account through any contact information you provide, including cell phone numbers, even if the number is on a Do Not Call list, and even if you are charged under your phone plan and (b) to the use of any automatic telephone dialing system and/or a prerecorded message when contacted.
You may see certain ads on other websites because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based, and contextual means. These partners track your online activities over time and across websites by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our website and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our ad partners’ targeted advertising services to show you our ads on other websites based on your prior visits to our website and other online activity. Below is a chart that lists our current advertising partners that provide these features together with corresponding links to describe how you may opt-out of them. Opting-out does not mean that you will stop receiving ads from us. It means that you still stop receiving ads from us that have been targeted to you based on your visits and browsing activity across websites over time.
DATA PROTECTION FOR INDIVIDUALS BASED IN THE EUROPEAN ECONOMIC AREA OR SWITZERLAND
For the purposes of personal information that we might receive in the US from the European Economic Area (“EEA”) or Switzerland, we have elected to self-certify to the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework administered by the United States Department of Commerce (“Privacy Shield”). As part of the self-certification process, we commit to comply with the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability, and a set of supplemental principles (“the Privacy Shield Principles") and to subject all personal information received from the EEA and Switzerland in reliance on Privacy Shield to the Privacy Shield Principles. Our Privacy Shield certification applies equally to Euro Luxe or any of its affiliates.
ADDITIONAL INFORMATION For Users residing in the EU and Japan: Your rights to review and update information
If you reside in the EU or Japan, you may request in writing copies of your Personal Information held by us. We will provide you with a copy of the Personal Information held by us as soon as practicable and in any event not more than 40 days after receiving a valid request in writing. There may be a charge to access your personal data in Ireland and in the United Kingdom. We may also request proof of identification to verify your access request. All requests should be addressed to Euro Luxe at X. We strive to keep your information accurate, complete, and up to date. If your Personal Information that we hold is inaccurate, please let us know and we will make the necessary changes, erase or block the relevant information and notify you within 10 business days of your request that the relevant action has been taken. You may also request the deletion of your personal data if you believe we are otherwise in breach of relevant data protection legislation. All requests should be addressed to our Customer Service.
When we obtain information about you, we may transfer, process, and store such information in the United States and other countries, both within and outside of the European Economic Area. By providing us with your information, you consent to the transfer to, and to the processing and storage of your information in, countries outside of your country of residence, which may have different data protection laws than those in the country in which you reside.
California Privacy Rights
California’s “Shine the Light” law, Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please write to us at the following address:
Euro Luxe LLC - California Privacy
55 Ocean Drive, Suite 1020
Key Biscayne, FL 33149
We are committed to protecting the privacy of children. The Website is not directed to children and we do not knowingly collect any personal information from children. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian please contact us. Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online.
Account Information Privacy
If you have a Website account, you can log in to view and update your account information. Please contact us with questions or concerns, to request edits to your personal information, or to have it removed from our database. We keep your personal information for as long as we think is necessary or advisable, and we reserve the right to retain it to the full extent not prohibited by law.
Modifications to this Policy
We will modify this Policy if our privacy practices change. We will notify you of such changes by posting the modified version on our Website and indicating the date it was last modified, and, if the changes are significant, we will provide a more prominent notice (including by email in certain instances). The date this Policy was last modified is at the top of this page. Please periodically review this Policy so that you are familiar with the current Policy and aware of any changes.
If you have any questions or comments regarding our privacy practices, you may contact us at:
Euro Luxe LLC
328 Crandon Boulevard
Key Biscayne, FL 33149
We also can be reached by e-mail at firstname.lastname@example.org.