We want you to be completely satisfied with your order. If for any reason you are not, we will gladly issue a full refund, exchange, or merchandise credit for items returned within 14 days. For items returned within 30 days, we will offer an exchange or merchandise credit. Every return must be accompanied by a sales receipt and unaltered, unworn, and in a salable condition. Items received after 30 days will not be accepted for return or exchange. All personalized items, including custom and engradable pieces, as well as designs on FINAL SALE from OTHER STORIES’ Collections, are considered final sale and may not be returned or exchanged at any time
Please contact us via email at customerfirst@liviluxe.com so we can assist you in the process and send you a shipping label for items and gifts purchased on liviluxe.com. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item back to our Showroom in Key Biscayne, Florida for return or exchange. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchanged unless defective. Some exclusions may apply.
